Zurich Kotak General Insurance | India
Performance Culture Transformation
The Challenge
Transitioning from an annual appraisal model to a continuous performance culture, aligned with global standards, while building manager capability to lead meaningful performance conversations.
The Approach
Partnered with the organization to support the shift from annual performance reviews to a continuous performance conversation culture aligned with global leadership practices. Designed and delivered a manager development journey for 150+ managers, enabling adoption of a quarterly performance cycle with structured conversations on goals, development, and progress.
The Impact
- Managers trained across India
- Quarterly performance conversations embedded
- Stronger coaching mindset among leaders
- Shift from evaluation mindset to coaching-led performance culture
- Consistent, structured performance conversations across the organization
- Enhanced manager capability in driving development and accountability
